Refund policy

REFUND POLICY

Last updated: August 22, 2026

ALL SALES ARE FINAL

Due to the limited-quantity and independent resale nature of our products, SLsellz does not normally accept returns, refunds or exchanges after an order has been placed.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

1. CUSTOMER RESPONSIBILITY

Before placing an order, customers are responsible for reviewing:

• Product descriptions and photographs

• Size, colour and condition

• Measurements or sizing information

• Pricing and shipping details

• Any product-specific disclosures

Sizing preferences, change of mind, ordering the wrong size or finding the product elsewhere for a different price do not qualify for a refund or exchange.

2. PRODUCT CONDITION

Items are sold in the condition stated in their respective listings. Depending on the listing, products may be new, independently sourced, pre-owned or otherwise described.

Minor packaging differences, removable packaging damage or slight variations that do not materially change the product are not automatically considered defects.

3. ELIGIBLE ORDER ISSUES

Please contact us if:

• You received the wrong item

• An item is missing from your package

• The product arrived materially damaged

• The item materially differs from its description

• Another confirmed fulfillment error occurred

Claims must be submitted within 48 hours of confirmed delivery.

4. SUBMITTING A CLAIM

Send the following to [SLsellz support email] or @SLsellz:

• Your full name and order number

• A clear explanation of the issue

• Photographs of the item

• Photographs of the shipping package and label

• An uninterrupted opening video, if available

Keep all products, tags and packaging while the claim is being reviewed. Do not wear, wash, alter or resell the product.

5. RESOLUTION

If SLsellz confirms an eligible issue, we may provide an appropriate resolution such as:

• A replacement, where available

• Store credit

• A partial refund

• A full refund to the original payment method

The available resolution will depend on the circumstances and applicable law. Unauthorized returns may be refused.

6. CANCELLATIONS

Orders are processed quickly and cannot be guaranteed for cancellation. Contact us immediately after ordering. Once an order has entered processing or has shipped, it cannot normally be cancelled.

7. PRE-ORDERS AND DEPOSITS

Unless otherwise stated, deposits for pre-order or specially sourced items are non-refundable because inventory is secured specifically for the customer.

The product page or invoice will identify applicable pre-order terms before payment. These terms remain subject to any rights that cannot be excluded under applicable law.

8. CHARGEBACKS

Please contact SLsellz first so we can review and attempt to resolve legitimate order concerns. Fraudulent chargebacks, false statements or misuse of the dispute process may be challenged using order, tracking and communication records.

CONTACT

Email: slsellz123@gmail.com

Instagram: @SLsellz