Shipping policy

SHIPPING POLICY

Last updated: August 22, 2026

1. ORDER PROCESSING

In-stock orders are generally processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or statutory holidays begin processing on the following business day.

Pre-orders and specially sourced products follow the estimated timeline displayed on the product page or provided to the customer before purchase.

Processing time is separate from carrier transit time.

2. SHIPPING DESTINATIONS

SLsellz ships within Canada and to eligible international destinations shown at checkout.

Some products or destinations may be unavailable because of carrier, customs or legal restrictions.

3. DELIVERY ESTIMATES

Estimated delivery times depend on the destination and service selected at checkout. These estimates are not guaranteed.

Delays may occur because of:

• Carrier disruptions

• Weather

• High-volume periods

• Customs processing

• Incorrect or incomplete addresses

• Events outside SLsellz’s reasonable control

4. TRACKING

When tracked shipping is included, tracking information will be sent after the order is prepared and accepted for shipment.

Tracking may take up to 48 hours to display movement after a label is created.

5. ADDRESS RESPONSIBILITY

Customers must provide a correct and complete shipping address.

Contact us immediately if an address needs correction. Changes cannot be guaranteed after an order begins processing.

SLsellz is not responsible for orders delivered to an address entered incorrectly by the customer. Reshipping fees may apply if a parcel is returned.

6. LOST, STOLEN OR DELAYED PACKAGES

If tracking has not updated for an unusual amount of time, contact us so we can assist with a carrier investigation where available.

If tracking shows that a package was delivered but it cannot be located, customers should:

• Check the property and nearby delivery locations

• Ask household members or neighbours

• Contact the carrier

• Notify SLsellz promptly

SLsellz will provide reasonable assistance, but carrier investigations and compensation remain subject to the carrier’s rules and the shipping protection purchased for the order.

7. DAMAGED PACKAGES

Report material shipping damage within 48 hours of delivery.

Include your order number and clear photographs of:

• The item

• The exterior packaging

• The interior packaging

• The shipping label

Keep all packaging until the claim is resolved.

8. INTERNATIONAL ORDERS

International customers are responsible for any applicable customs duties, import taxes, brokerage fees or local charges unless checkout expressly states otherwise.

Customs processing may delay delivery. SLsellz cannot control or guarantee customs timelines.

9. REFUSED AND RETURNED PACKAGES

Packages refused by the customer or returned because of an incomplete address, failed delivery or unpaid customs charge may be subject to:

• Additional shipping costs

• Carrier return fees

• Non-refundable original shipping charges

Any eligible refund will be handled according to our Refund Policy and applicable law.

10. LOCAL PICKUP AND DELIVERY

Pickup and local delivery may be available in selected areas by prior arrangement.

An order is not ready for pickup until SLsellz confirms the time and location. Customers may be required to show their order confirmation and identification.

11. CONTACT

For shipping assistance, contact:

Email: slsellz123@gmail.com

Instagram: @SLsellz